Privacy Policy

At High Weald Clinical Canine Massage, your privacy and the protection of your personal information are of utmost importance. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, interact with us, or use our services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Contact details: Name, address, email address, and phone number.

Pet details: Your dog's name, breed, age, medical history, and any other relevant information to provide our services.

b. Non-Personal Information

Browser type and version.

Pages viewed and time spent on our website.

IP address and other technical information.

2. How We Use Your Information

We use your information to:

Provide and improve our canine massage services.

Communicate with you about appointments, treatments, and follow-up care.

Process payments and manage accounts.

Respond to inquiries and provide customer support.

Comply with legal obligations.

3. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

With veterinary professionals, with your consent, if collaboration is necessary for your dog's care.

To comply with legal obligations or protect our rights.

With trusted third-party service providers (e.g., payment processors) who assist in operating our business, provided they adhere to strict confidentiality standards.

4. Data Storage and Security

We implement appropriate technical and organizational measures to safeguard your personal information. This includes:

Secure storage of physical and electronic records.

Regular monitoring of our systems for vulnerabilities.

Limiting access to personal data to authorized personnel only.

5. Your Rights

You have the following rights concerning your personal data:

Access: Request a copy of the personal information we hold about you.

Correction: Request corrections to inaccurate or incomplete data.

Deletion: Request the deletion of your personal data, subject to legal or contractual obligations.

Restriction: Request to restrict processing of your personal data.

To exercise these rights, please contact us using the details provided below.

6. Cookies

Our website may use cookies to improve user experience and analyse traffic. You can manage your cookie preferences through your browser settings. For more details, refer to our Cookie Policy.

7. Retention of Data

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their policies.

9. Updates to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and significant changes will be communicated directly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

High Weald Clinical Canine Massage
Email: info@highwealdcaninemassage.co.uk
Phone: 07917384755
Address:  31 Orchard Close, Scaynes Hill, West Sussex, RH17 7PQ

By using our services or visiting our website, you agree to the terms of this Privacy Policy.